Bookmark Links Not Working

If your saved bookmarks are not opening or directing you to the correct webpage, follow the troubleshooting steps below.

1. Access the Site Directly

• Try typing the website’s name or URL directly into your browser’s search bar instead of using your bookmark.

2. Check for Expired Bookmarks

• Note: Old or outdated bookmarks can expire and stop working if the website address has changed.

3. Delete and Re-Save the Bookmark

• If accessing the site directly works, delete your old bookmark.

• Then, save a new bookmark using the updated link.

4. Clear Your Browser’s Cache and Cookies

• When clearing cache and cookies, be sure to select Advanced and choose All time for the time range.

• Instructions for the most common browsers are provided below.

Browser-Specific Instructions

Google Chrome
Follow these steps to clear cache and cookies:
Clear browsing data – Google Chrome Help

Microsoft Edge
Follow these steps to clear cache and cookies:
View and delete browser history in Microsoft Edge

If you are still experiencing issues, please submit a ticket by emailing:
[email protected]