9
Printer or Scanner Issues
If your printer or scanner is not working properly, or if a print job is stuck in the queue, please follow the troubleshooting steps below.
Print Job Stuck
1. Open the Print Queue
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Go to your printer’s Control Panel and select Print Queue.
2. Delete the Print Job(s)
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Select the print job you want to delete and press Delete.
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Repeat this step for each print job that needs to be cleared.
3. Try Printing Again
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Once all pending print jobs have been deleted, send a new print job to verify the issue is resolved.
Printer/Scanner Not Working
1. Perform a Power Cycle
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Turn the printer or scanner off, unplug it from the outlet for at least 15 seconds, then plug it back in and turn it on.
2. Check Cable Connections
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Ensure all cables are securely connected, especially the Ethernet cord.
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Make sure it is fully seated in both the device and wall port.
3. Test the Device
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After reconnecting and powering back on, try printing or scanning again.
Error Messages
If you receive an unfamiliar error message, please contact IT support for assistance at:
[email protected]
Paper and Cartridge Checks
1. Check Paper and Cartridges Regularly
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Ensure paper is properly aligned and that the tray is full.
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Confirm ink or toner cartridges have sufficient levels.
2. If Cartridges Are Empty
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If you have not yet received replacements, please contact IT at:
[email protected]
If you are still experiencing issues after trying these steps, please submit a ticket by emailing:
[email protected]
