Outlook Troubleshooting Tips

Megan Jones

Nov 11, 2025

If Outlook will not open or your emails are not syncing properly, please try the troubleshooting steps below.

1. Clear your browser cache and cookies

When clearing, make sure to select Advanced and choose All time for the time range.

Instructions for common browsers are linked below.

2. Switch to a different browser

Try accessing Outlook in another browser to see if the issue persists.

3. Use an incognito/private browser window

This can help rule out cached data or browser extensions causing problems.

Browser-Specific Instructions

Google Chrome
Follow these steps to clear cache and cookies:

Microsoft Edge
Follow these steps to clear cache and cookies:
View and delete browser history in Microsoft Edge

If you are still experiencing issues, please submit a ticket by emailing:
[email protected]